Refund policy


Twainy Plast – Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition as received, unused, unworn, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at twainyplast@gmail.com.
Returns should be sent to our official address: View Location.

If your return is approved, we will provide you with:

  • A return shipping label.

  • Instructions on how and where to send your package.

⚠️ Items sent back to us without prior return approval will not be accepted.

For any return-related questions, you can always contact us at twainyplast@gmail.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized products (special orders).

  • Personal care goods (beauty items).

  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.
If you are unsure about the eligibility of your item, please contact us for clarification.

Exchanges

The fastest way to receive the item you want is to return your current item. Once your return is accepted, you may place a new order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

  • If approved, your refund will be processed automatically to your original payment method within 10 business days.

  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at twainyplast@gmail.com.